D B R Motors Ltd T/A EmpressTyres.com Unit 6, Accrington Trade Park, Electricity Street, Accrington, BB5 1DD. 01254 236609
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Testimonials

Find out what our customers think, or submit your own testimonial using the button below.

No complaints at all, done in time at reasonable price

Gillian Lee - November 2019

Internet prices and warm, friendly, personal service from a bricks-and-mortar family owned business. I used Empress several years ago when I worked in Accrington and I'm very happy to say standards haven't slipped one bit. As from previous experience the quality of service is excellent with attention to detail I've not experienced elsewhere. Having recently picked up a new (to me) car with a mish-mash of tyre brands I wanted a matching set of tyres at the right price, and I wanted to keep the old tyres just in case the unexpected happens and one of the new set is damaged beyond repair. When I went to pick the car up the old tyres had been placed inside on plastic sheeting to protect the interior, something I hadn't asked for but a pleasant surprise nonetheless. I was also given a rundown of the work carried out and any observations noted. Turns out I have one rim with a slightly distorted inner lip and while nobody wants to hear news like that it's better to know, and the wheel had been successfully balanced and deemed fit for continued use so all is well but I know to keep an eye on it and possibly look for a replacement rim at some point. The staff are knowledgeable, treat your car with care and respect, and are very accommodating if you have particular requirements. I could only get over on a Saturday and unfortunately the booking system showed no available Saturday appointments but they managed to squeeze me in anyway. If there is a negative (and this isn't a criticism of Empress) a proper job takes time and, I'd have to say there isn't much to do in Accrington while you're waiting. There's a nearby Vue cinema if there's something showing worth watching, plenty of places to grab something to eat and there's an Asda a couple of minutes walk from Empress, but Accrington has sadly lost most of the interesting shops which gave it the character it had years ago. Will I be going back? Yes. Anyone who offers quality service like this at a great price deserves repeat business, and Empress offer all of the above in my opinion.

Steve R. - November 2019

I WAS VERY HAPPY WITH THE SERVICE PROVIDED. THE TYRES WERE FITTED WITHIN THE TIMESCALE GIVEN, AND IT WAS VERY PROFESSIONAL AND EFFICIENT.

MADDALENA BOWMAN - October 2019

Very good service

Eric Dobson - October 2019

Wow, fantastic customer service! They are not wrong in saying customer service is at their forefront and what they are most proud of. I am super pleased with my new tyres and will be returning in just a few weeks time for another two! I will definitely be recommending to all friends and family. Thank you so much :) see you soon!

Scarlett - October 2019

Very friendly staff, extremely reasonable prices, opening times good. Have taken 2 business cards to pass on to family members - will most definitely use again. Very very pleased. Thank you Deborah and team :-)

Laura-Jayne Cregg - June 2019

Friendly garage who helped me replace two tyres at short notice on a Saturday. Good prices and fitted quickly. Thank you!

Sarah - March 2019

Fantastic service, I was asked when I wanted to collect it and the job was done really quickly. Very happy and would definitely use you again and recommend you.

Lisa Heys - March 2018

Very efficient

gillian lee - March 2018

Very good service indeed.

neil fell - February 2018

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Areas served around Accrington:

Accrington, Church, Clayton-Le-Moors, Huncoat, Rishton, Gt Harwood, Oswaldtwistle, Baxenden, Rising Bridge, Haslingden, Blackburn, Darwen, Padiham, Burnley, Colne, Nelson, Whalley, Clitheroe,

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